Returns Policy

CANCELLATION AND RETURNS POLICY

1.1 If you wish to cancel your order:
(a) you can notify us by email to commercial@bluebms.com before we have dispatched the goods to you; or
(b) where goods have already been dispatched to you, by returning goods to us in accordance with clause 1.2 below.

1.2 You can return goods you have ordered from us for any reason at any time within 07 days of receipt together with original packaging in a saleable condition for exchange. The costs of returning goods to us shall be borne by you.

1.3 Upon receipt of the goods we will give you an exchange credit as required.

1.4 The rights to return the goods to us as referred to in clause 1.3 will not apply in the following circumstances: 
(a) in the event that the product has been used
(b) in the case of software, audio or visual products, where the packaging has been unsealed.
(c) to any products that we have made or customised specifically for you.

The provisions of this clause 1.4 do not affect your statutory rights.